> These people like their jobs because we respect them for what they do, so they feel useful and they work hard.

> The humanity of it has value for us here and that value is greater than the time we'd save by removing the people from the shops.

I wish this sentiment existed in other realms and for the countless un/underemployed millennials out there. I wonder how many marketing assistant and assistant media planner jobs have been killed by the use of one janky "online marketing suite" after another.