> But I'd also have been more impressed with the video if they showed stressed-out parents with crying kids and their hands full as they've got their cell phones tucked between their heads and shoulders, rather than young people quietly grabbing a single item and leaving.
It's an 1,800 square foot convenience store in a yuppie area stocked with what appears Whole Foods like take and go food, not a Wal Mart Supercenter. It will be quite a bit different if they open a large store out in the suburbs.
That's fair. Although yuppies have kids, too!
But I'd also have been more impressed with the video if they showed stressed-out parents with crying kids and their hands full as they've got their cell phones tucked between their heads and shoulders, rather than young people quietly grabbing a single item and leaving.
This can actually HELP with those problems because a lot of those problems happen while in a line. Maybe they expect their customers to be like the ones in this video, but certainly my store was a little more chaotic. They should design for that chaos -- and maybe they did, but the video doesn't show it, is all. Presumably because they wanted to stress how easy it was, but to me that comes off as alien to the real world, based on my experience.