A Dell Customer Service Dispute

Re:A Dell Customer Service Dispute by Terrorblade123 on Sunday December 04, 2016 @10:30AM (#13100239)

I know that I that I did not handle this properly.

But I desperately needed this laptop working since I had two computational projects that were up for review.

What Dell does not understand is that for each trip my laptop takes to the depot, I am left without a laptop (these 2 months, for example). They said that this was not their problem, and compensating me for these hassles is not their headache.

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Re:A Dell Customer Service Dispute by toomuchtodo on Sunday December 04, 2016 @04:42PM (#13101919)

I ask this only because I'm generously curious, and not out of any malice: has this incident caused you to reconsider Dell products and perhaps look at other manufacturers who might have handled this better, like Lenovo or Apple?

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Re:A Dell Customer Service Dispute by Terrorblade123 on Sunday December 04, 2016 @06:19PM (#13102314)

I will never buy anything branded with Dell, be it a laptop, monitor or even a mouse.

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