Re:A Dell Customer Service Dispute
by jlgaddis on Sunday December 04, 2016 @08:00AM
(#13099833)
> ... I was informed that I would be paying for the full price of the drive ...
This is pretty standard. Even at the corporate/enterprise level -- where the disk may contain sensitive data -- you have to send the drive back. You can pay extra (at the time of purchase) to have the option to not have to send your broken drive back.
I fully understand why they require the defective drive be returned, however. Their replacement policy would quickly be abused if they didn't require the customer to return the drive.
This is pretty standard. Even at the corporate/enterprise level -- where the disk may contain sensitive data -- you have to send the drive back. You can pay extra (at the time of purchase) to have the option to not have to send your broken drive back.
I fully understand why they require the defective drive be returned, however. Their replacement policy would quickly be abused if they didn't require the customer to return the drive.