Re:Pixel Security
by simonh on Friday November 18, 2016 @05:40AM
(#12985795)
I've heard of this happening before. If the non-battery bit of that part of the computer breaks you pay $900 (or whatever), but if you just need the battery replacing you pay a heck of a lot less, or even nothing. The repair involves exactly the same actual work being done and part. The Apple Store employee must have accidentally selected the wrong maintenance option in the system.
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Re:Pixel Security
by interpol_p on Friday November 18, 2016 @06:07AM
(#12985919)
The Apple employee at the store explained that they cannot remove the battery from the rMBP model as it is glued in place.
When I complained in-person and through phone support I was told the same story specifically about the retina MBP model. They said that the standard charge for battery replacement in this model included the entire lower case assembly. I heard this from about four different support agents, even when it was escalated to the special support agent that was able to eventually authorise the free repair.
When I received my MacBook Pro back from battery service the keyboard, trackpad, and lower aluminium chassis were brand new. So they did change it all out just to replace the battery.