Eh, some how the "purchase service" page is far more reliable than the "downgrade or cancel my service" page.

If there even is a page for that. Often that takes a phone call, a fax (!) or even an appointment.

>To be fair, those systems have drastically fewer users connected and it's comparatively easy to scope usage and subsequently resources for them.

Something that one voluntarily chooses do do being hard is not an excuse to do it poorly or in a way that places inappropriate burdens on others.

I was thinking more along the lines of teleco companies but I see your point.