Sorry if you found my writing style confusing. I'm not looking to shame anyone. Instead, my hope was to counter the overly broad "It's clear we must not be in the Cloud" with my experience that this may be particular to their provider.

I'm not here trying to sell them on coming to Google. If they're interested, my contact info is in my profile. It's quite likely that the best option for them would be to return to AWS, as they have experience running there and EBS has improved a lot over the years.