Re:How We Knew It Was Time to Leave the Cloud
by boulos on Saturday November 12, 2016 @08:17PM
(#12941252)
Sorry if you found my writing style confusing. I'm not looking to shame anyone. Instead, my hope was to counter the overly broad "It's clear we must not be in the Cloud" with my experience that this may be particular to their provider.
I'm not here trying to sell them on coming to Google. If they're interested, my contact info is in my profile. It's quite likely that the best option for them would be to return to AWS, as they have experience running there and EBS has improved a lot over the years.
I personally believe that, when a prospect feels wronged or poorly served by a competitor, it's the company's responsibility to reach out to that prospect directly. Ideally 1-on-1, the company should aim to listen carefully to the prospect's concerns and not to immediately start spouting opinions or solutions. From there, an honest dialogue can take place which can form the basis of a sale. And, more importantly, a relationship.
Of course, if the goal is simply to castigate the competition or to ward off uncomfortable questions by implying the dissatisfied prospect is thinking poorly or emotionally, then a public forum post works better, I guess.