Jeez put away the pitchforks. Many providers offer support, too and therefore would have a relationship with the customer.

I didn't see any pitchforks, it was just a question.

Regardless of how he knows, you can also google "sneaker bot" and you'll find a vast underground that deals in this trade of scalping limited edition sneakers.

I'm surprised the customers would openly discuss it, even to their provider. The less people that know about it and do it the better I would think.

Surprising or not, they do. I suppose some people may feel as you do, but many do not. Many of our customers look at us as a resource for how best to use the Infrastructure we offer as a Service and share a great deal of detail.

Large operations always tend to communicate with their service providers at some level.

Likewise I imagine these types of companies tend to generate some level of complaint from sellers to the provider. They are really aggressive bots that can create attack level traffic spikes, and break a sellers TOS (snicker) in some cases.

My question exactly. Will need to ensure I don't ever use OPs service

People call on the telephone and discuss their plans, requirements, and business models before signing up. Often, once they are customers they may discuss with us ways to optimize. We check in from time to time and often they call us about their upcoming efforts to see if we have input. Of course there are some that we don't hear from at all, but whose web site at their email domains clearly spell out their businesses.

And you talk about what they're doing on a public forum?

It's a common and well known business model. We have Web hosting companies, game servers, mobile apps, cloud-managed gizmos, SaaS platforms, etc... all are common well known business models. Do you know any more about them because of this post or the information I have talked about? Maybe you didn't know they business model exists.

do you think his equates to doxxing someone?

I should add that some sites (especially ones counting on ad revenue, or that don't want "scalpers") may consider bots hitting them as abusive and will either contact us or just block specific IPs. At that point we know what is going on. Our customer may call us because "it stopped working" when they have been blocked or rate limited. I will point out that many sites that bots hit do not care at all and know it is happening.

Ha don't jump to conclusions so quickly. We spend > $50k/mo on AWS and you better believe our solution architects deeply understand our product and architecture.