Ruffle a few feathers, but organisational inertia would kill off anything particularly useful for our teams that are 24/7 fighting fires.
I just found it kind of funny that I should fill out a six-page form to get information I could technically access already, anonymously. (Also, it was the first time I saw such a form, that might have been a bit of a culture shock for me.)
I think every service owner should know who their 'customers' are, it's important because of things like Pager Duty rotations for example. Remember that scene from Hackers, "God wouldn't be on this late?"... in a sense, the 6 page form might seem like overkill but it beats sifting through a conversational email thread asking for all the same pieces of information. They could gamify the form I suppose, if that's better than a paper form... but on their end there should be a spreadsheet used for op budgeting etc and they need the info.
It's my first time coming across them - I suppose it's a good idea, but slightly overkill since I write documentation for my code and it's in source control as well.
This is totally OT, but during my training at a large corporation, I was building a very simple web application and found it desirable to access the corporate phone directory to augment some of the information I presented to the users.
I looked around a little and discovered that there was indeed an LDAP server that served the phone directory for the entire freaking company. It would even speak to me after I did an anonymous bind. ;-) So I wrote my web application, handed it off to the guy who ended up maintaining it (me being a trainee and all), and the I thought I'd be a good corporate citizen and checked what I had to do to "legally" access that LDAP server. Turns out I had fill out an application form that was something like six pages long.
Unfortunately, filling out that form and sending it to the designated address were my last actions as a member of that team, as my time with that particular team was up. So I never found out if "they" rejected the application or not. (I guess they approved it, because if it was such a big deal, they would not have opened that LDAP server for anonymous access, but you never know - could have been plain stupidity.)