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A comment on The No More Ransom Project. Parent comment

Re:The No More Ransom Project by dwightgunning on Sunday October 30, 2016 @07:42PM (#12833231)
It's more like a part of a post-sales than customer support (a cost centre).
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Re:The No More Ransom Project by trprog on Monday October 31, 2016 @02:07AM (#12834597)
Although in this case they may be trying to reduce the volume of people who get the police involved. If they are pleasant to deal with throughout that seems likely to diminish people's enthusiasm for demanding legal consequences for the perpetrators.
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Re:The No More Ransom Project by abecedarius on Monday October 31, 2016 @11:22AM (#12837564)
Reminds me of http://www.tau.ac.il/~algazi/mat/Goffman--Cooling.htm from pre-internet times.
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