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Re:The No More Ransom Project by dsacco on Sunday October 30, 2016 @06:11PM (#12832690)
Oh yes, of course. Without question the superior customer support is a selfish incentive. But I still find it incredibly interesting.
Re:The No More Ransom Project by cpayne on Sunday October 30, 2016 @08:51PM (#12833519)
I agree. There has to be an MBA case study in there somewhere. As others have said, they clearly is it as a profit centre (not cost centre).