> Shouldn't that be enough to handle at least the actual usage given that not everyone uses it at full capacity all the time? Probably there's some capacity at which they're mostly capable except the rare event that brings in an extremely large num of users. Probably not obvious?

That sounds about right. I would expect to get my promised speeds the vast majority of the time.

Now if only we could get hard SLAs I would be really happy. (Max speed 99.9% of the month measured in seconds?)

I guess if you did somehow get one they wouldn't guarantee much of a connection.