Re:Radar – A new set of integrated tools to help prevent fraud
by X-Cubed on Wednesday October 19, 2016 @07:39PM
(#12748695)
I understand your concerns as seller, but as a buyer located outside the US, blacklisting freight forwarders is really annoying, as it blocks access to legitimate buyers as well.
The government-owned postal service in New Zealand, NZPost, run a service known as YouShop https://www.nzpost.co.nz/tools/youshop specifically to allow Kiwis to get access to products that are either only sold overseas, or would cost ridiculous amounts of money to ship via those sellers. They operate by providing a personal address in US, the EU, or China, backed by third-party freight forwarders.
Re:Radar – A new set of integrated tools to help prevent fraud
by tyingq on Wednesday October 19, 2016 @07:48PM
(#12748740)
Unfortunately, the fraud rate is just too high for us to do otherwise.
Additionally, it creates issues even with legitimate customers. If the product arrives with shipping damage, there's no way to know if it was caused by our shipper, or the freight forwarder. The customer, though, is quite sure it's our issue to resolve...
Re:Radar – A new set of integrated tools to help prevent fraud
by rwmurrayVT on Wednesday October 19, 2016 @09:35PM
(#12749275)
MaxMind allows you to take into account shipping address and billing address. Their 'insights' service will also show you the estimate distance between IP & shipping/billing.
That said, it can also be defeated.
Re:Radar – A new set of integrated tools to help prevent fraud
by patmcguire on Wednesday October 19, 2016 @05:08PM
(#12747672)
Yeah, before your last line I was wondering, "does this story end with it being impossible to get anything delivered to those addresses deemed sketchy?" Guess not yet.
The scammer orders the item, using the billing address of the legitimate owner of the card, but a shipping address that corresponds with a freight forwarding operation. These places offer a US address, but forward the shipments on to various places, including South America, islands in the Caribbean, etc.
Typically, the legit card owner notices the transaction way after it's shipped, and files a chargeback. As with all "card not present" transactions, the shop owner then foots the bill, including a chargeback fee.
It took about 3 times getting burned before we took the time to put some countermeasures in place. The most helpful were geo-ip location for the purchase itself, and a "flag this for review" filter for anything going to the Miami area and/or anything with a longish suite number, keywords (freight, global), etc.
Edit: Worth noting that most credit card fraud solutions I've seen don't have a way to take the shipping address (as opposed to billing address) as part of the data to check. For the type of fraud noted above, it's vital. Geo-ip doesn't work well when the buyer is using a US proxy, or US based accomplice.