Re:More than 90% of ‘genuine’ Apple chargers and cables sold...
by Klathmon on Wednesday October 19, 2016 @02:04PM
(#12746140)
I had 10 packages in a row not get delivered by them (there was stuff shipped by USPS and UPS in between them), and every time I called up, they would give me the same "free month of prime" and promise that they would know the directions next time...
Many of the occasions they would call me asking for directions (one time a driver called me 5 times in a row from a washington number, never left a message. I was in a work meeting and though someone died...), then literally minutes later would mark the package as undeliverable.
I finally spoke to someone there one night named Sara and spent over 2 hours on the phone with her while she refunded the whole order (like $100 of random "IoT" stuff), stayed on the phone with me while she got GPS coordinates from me (with my offering them from an app on my phone), put my address in their system, put a bunch of notes about how to get to my house, made sure the package would be delivered the next day. The packages are finally getting delivered (i made sure to call back and make sure her manager knew how much she helped), but I still have issues where the drivers just won't deliver it, or will beat the crap out of it.
Hell just a week or 2 ago I found a bubble mailer blowing down the road, by chance I decided to pick it up to throw it out assuming it was trash, only to find it was addressed to ME! Turns out it was something that should have been delivered a few days ago.
I'm not reupping my prime subscription when it's up. I already don't go with amazon if I need anything quick, because there's like a 50% chance it will take 4-5 days to get to me, even with prime.
Many of the occasions they would call me asking for directions (one time a driver called me 5 times in a row from a washington number, never left a message. I was in a work meeting and though someone died...), then literally minutes later would mark the package as undeliverable.
I finally spoke to someone there one night named Sara and spent over 2 hours on the phone with her while she refunded the whole order (like $100 of random "IoT" stuff), stayed on the phone with me while she got GPS coordinates from me (with my offering them from an app on my phone), put my address in their system, put a bunch of notes about how to get to my house, made sure the package would be delivered the next day. The packages are finally getting delivered (i made sure to call back and make sure her manager knew how much she helped), but I still have issues where the drivers just won't deliver it, or will beat the crap out of it.
Hell just a week or 2 ago I found a bubble mailer blowing down the road, by chance I decided to pick it up to throw it out assuming it was trash, only to find it was addressed to ME! Turns out it was something that should have been delivered a few days ago.
I'm not reupping my prime subscription when it's up. I already don't go with amazon if I need anything quick, because there's like a 50% chance it will take 4-5 days to get to me, even with prime.