You really should be able to sue them for cheap. Like filing it by yourself, without any lawyer, at a small claims or conciliation court (<$5000). There should be a guide explaining how to do that and the justice ministry needs to support that guide. Lawyers will not come up with such things. E.g. http://hirealawyer.findlaw.com/do-you-need-a-lawyer/before-y...

Might be $500 max for the court fees.

Then they eventually have to explain it and litigate with you. And eventually revise their ridiculous CS practices.