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Re:Samsung acquires Viv, a next-gen AI assistant built by cr... by Fricken on Wednesday October 05, 2016 @09:44PM (#12649542)
The AI platform that wins won't necessarily be the one that provides the most utility. It'll be the one that people bond with emotionally. I'm not talking about you here- I'm talking about teenage girls with self esteem issues, recently landed immigrants working as night janitors, divorcees with drinking problems, and anyone else who needs a friend.

It's a technical challenge now, but in a few years making a good AI will be high art. By a few years I could mean 3 years or 23 years. There's the possibility that dressing an AI assistant up in a personality that asks 'how are you feeling?' could lead us into an uncanny valley that takes a long time to cross.

Re:Samsung acquires Viv, a next-gen AI assistant built by cr... by Yodoshi on Wednesday October 05, 2016 @11:39PM (#12650077)
During Google's hardware/AI Assistant a point was made about wanting google assistant to emote based on context and be personal to the user, 'A personal google for everyone.

This plays to your suggestion of emotional bonding being a key need for AI assistant's.

Though having it called 'Google assistant' seems to break that connection, though imagine something is in the pipeline being tested and analysed over and over to see what works with AI connecting with a user.

Re:Samsung acquires Viv, a next-gen AI assistant built by cr... by Fricken on Thursday October 06, 2016 @12:03AM (#12650163)
If you think people are concerned with privacy now, an AI that people -kids- are spilling their deepest darkest secrets to will really creep us out.

It's probably best left to a third party to skin the Google assistant with soft skills. A small startup can afford to gamble on these things. Google (or Viv, Facebook, Cortana et al) need only provide the underlying capability, in such a way that they can wash their hands of it should it invoke a public backlash.

Just so long as they're collecting the data they need to ultimately know you better than you know yourself.

Re:Samsung acquires Viv, a next-gen AI assistant built by cr... by lowglow on Thursday October 06, 2016 @04:02AM (#12650884)
It was hilarious, especially seeing as we've had some interest from google regarding our device that we believe everyone will live and grow with. I envision a world where people will be born with their AI companions that will learn who they are and help them grow in the best ways. :)
Re:Samsung acquires Viv, a next-gen AI assistant built by cr... by xenobioticants on Thursday October 06, 2016 @11:13PM (#12657881)
Which Google has made exactly zero progress towards. Google Now has access to a lot more data and is a lot more useful than Siri, but if you curse at Siri for doing something wrong, she (it? they should really gender AI's.. helps with bonding) says she was only trying to help. Ask her if she watches GoT.. she gives you a quip about Lannisters. If I ask her what track is playing, she says 'let me have a listen'. Google Now just gives a beep and displays a bouncy colored wave. I can ask Siri 'do I need to wear a jacket tommorow' and it'll give me the forecast. Google just displays a search result with that particular sentence.
Re:Samsung acquires Viv, a next-gen AI assistant built by cr... by notyourwork on Wednesday October 05, 2016 @09:57PM (#12649631)
I agree I think the next evolution is a relationship with the AI. We are at a point where with enough effort and data these AI can answer your questions and preemptively tell you thinks that are relevant.

If someone can build something you grow empathy and compassion for it will most certainly be a winner.

Re:Samsung acquires Viv, a next-gen AI assistant built by cr... by aRationalMoose on Thursday October 06, 2016 @09:18AM (#12652165)
I actually think this is where googles assistant falls flat. "Speaking" with google doens't feel as natural as it does for Alexa, Cortana or even Siri. Part of the humanization i think, is the name. That's been the case for me anyway. Saying "Hey google" feels less natural than saying "Hey Alexa"
Re:Samsung acquires Viv, a next-gen AI assistant built by cr... by TheOtherHobbes on Thursday October 06, 2016 @10:40AM (#12652808)
That looks like a minor point, but I think it underscores Google's cultural problem.

Google has had so many failures in the calendar/blog/assistant space because Google doesn't understand ordinary people.

It's an elite company full of elite engineers running elite engineering projects (and a lot of search). It has no internal cultural reference point for average-IQ non-elite users.

This is why Google has so bad at productising interesting ideas that Google didn't invent, and which have to deal with real competition.

The software works, mostly. But users don't feel there's anything special or unique about the experience.

You could argue - reasonably - this is all about perception management. Apple does well because it sells its products as stylish and magical. Even if the technological reality is mediocre, Apple has consistently managed to create a brand that is good at making technology seem humanised.

Google has never understood why that kind of marketing is necessary. The technology is good, it should speak for itself. If customers don't get it - no one understands why.

Now with AI, the pitch is out of key for the same reasons. Most people don't want something that anticipates their intentions, because that's just creepy. Even if it works well, it creates an experience of diminished control and empowerment.

It's like someone saying "Trust me" when they're promising you something new, but they've never given you a reason to. Does the AI know you well enough to make the right decisions? Why would it?

Unless Google can dramatise that it does, reliably, they're not going anywhere with this one, no matter how good the technology really is.