Amazon’s Ambition to Compete Directly with UPS and FedEx

Re:Amazon’s Ambition to Compete Directly with UPS and FedEx by doikor on Wednesday September 28, 2016 @03:48PM (#12600721)

Here the existing courier services won't leave the package with the neighbour or in front of the door even if you ask. The law is such that if they did that (left a package without it being signed off by someone whose name is on that address) I could just make a complaint about it and they would be forced to reimburse me even if in reality I got the package. Because of this all the courier services will call you before they try to deliver anything (most have some kind of automated SMS system in addition which you can use to choose from a few delivery times or redirect the package to another address/work) so that they don't have to make extra trips.

Nordic socialist consumer protection laws are nice :)

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Re:Amazon’s Ambition to Compete Directly with UPS and FedEx by smm2000 on Thursday September 29, 2016 @01:43AM (#12603491)

If you tell Amazon that you did not get the package, they will resend it no extra question asked. If law in Nordic country means that you can get reimbursed for delivered package without lying that it was lost, it's a stupid law. All my Amazon stuff is delivered unattended (~2-4 times a week) and I never had a problem. Not sure why it should be illegal. I would use Amazon way less if I needed to be home for deliveries.

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Re:Amazon’s Ambition to Compete Directly with UPS and FedEx by doikor on Thursday September 29, 2016 @05:24AM (#12604121)

The one doing the reimbursing would be the courier company not the sender as from legal perspective they still have the package as nobody signed it off. Similarly you shouldn't sign a package if it looks clearly damaged on the outside. If you do then getting reimbursement gets harder as the courier company can claim that you broke it after they delivered it.

The system is by no means perfect but I like that it dictates very clearly who is responsible for what/when.

And as pointed out by Symbiote most companies have a way to give them power of attorney to deliver the package without someone signing it.

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Re:Amazon’s Ambition to Compete Directly with UPS and FedEx by jdminhbg on Wednesday September 28, 2016 @05:11PM (#12601401)

> Here the existing courier services won't leave the package with the neighbour or in front of the door even if you ask.

> Nordic socialist consumer protection laws are nice :)

Errr... so a law that I couldn't have a package left on my protected porch I've never had an issue with or with my neighbors with whom I'm friendly, even if I want to, is "nice"? No thanks.

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Re:Amazon’s Ambition to Compete Directly with UPS and FedEx by Symbiote on Wednesday September 28, 2016 @06:21PM (#12601811)

To quote the SMS I got from DHL on Monday, in Denmark:

"Your DHL Express shipment #### from #### is expected to be delivered to you today between 9-20. If you are not at home, you can give DHL power of attorney to deliver the shipment to your address without signature. Reply PROXY and specify location"

Though I actually used their other option, which was to have it delivered to the collection boxes in the nearby supermarket.

I've had other deliveries left with my neighbour, but most seem to end up at the post office.

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Re:Amazon’s Ambition to Compete Directly with UPS and FedEx by doikor on Thursday September 29, 2016 @05:29AM (#12604133)

The issue comes if someone steals it from your porch and then you claim that you never received it. Just having a marking in the delivery system that it was delivered isn't enough proof in court that it actually was delivered and thus the courier company would have to reimburse it. Unless you give them permission to basically sign it in your behalf through giving them the power of attorney.

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