Bike manufacturer sees huge reduction in delivery damage by printing TV on box

Re:Bike manufacturer sees huge reduction in delivery damage ... by jws on Saturday September 24, 2016 @11:25PM (#12573777)

A couple of years ago I shot footage of two UPS trucks exchange packages in my parking lot. They were tossing them out into a great heap on the ground, then going through them and tossing them back into the trucks. It was something like the day before Christmas, so I hope no one was expecting to have a fragile gift arrive intact. I suppose UPS is fine dong this, I think they say you should pack to survive a six foot drop, but it does give you second thoughts about shipping anything fragile, and I always assumed the six foot drops would be accidents.

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Re:Bike manufacturer sees huge reduction in delivery damage ... by gregpilling on Sunday September 25, 2016 @12:46AM (#12574019)

When we make a new box, we throw it about 20 feet across the warehouse to simulate the UPS/Fedex treatment. As a manufacturer, I can assure you that they try really hard to not pay your damage claims unless it can survive that.

It would be great if someone could disrupt the duopoly of bad service.

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Re:Bike manufacturer sees huge reduction in delivery damage ... by btcprint on Sunday September 25, 2016 @01:51AM (#12574161)

Well, if you really want to ensure they pay damage claims you must ship your packaged product to UPS Chicago testing facility (or approved ISTA testing facility) to get your Packaging approved to ensure it's adequate for the application.

I work in Packaging design and love problem solving. Any startups that need custom Packaging designed (design is usually free as value added service to get the mfg contract) feel free to PM me to discuss. I love to help/advise whether it becomes a mutually beneficial Business relationship, or a one sided help you only situation. ;)

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Re:Bike manufacturer sees huge reduction in delivery damage ... by DanBC on Sunday September 25, 2016 @08:47AM (#12575100)

The email address in your profile is not public. It's used (I think) by HN mods if they need to contact you.

If you want your contact details to be public you need to put them into the "about:" box in your profile.

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Re:Bike manufacturer sees huge reduction in delivery damage ... by striking on Sunday September 25, 2016 @09:54AM (#12575313)

Also, password resets.

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Re:Bike manufacturer sees huge reduction in delivery damage ... by Natanael_L on Sunday September 25, 2016 @08:41AM (#12575088)

This isn't reddit, no PM:s here. You should put your email address in your profile

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Re:Bike manufacturer sees huge reduction in delivery damage ... by skmurphy on Sunday September 25, 2016 @02:13AM (#12574220)

how can you be contacted?

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Re:Bike manufacturer sees huge reduction in delivery damage ... by easychris on Sunday September 25, 2016 @01:42AM (#12574133)

Interestingly in Germany UPS has a good reputation (niche premium carrier). And it really seems that they handle packages better than our local carriers DHL, Hermes, DPD et al.

Probably it's just impossible to find enough good employees (for the salary they are willing to pay), and once you reach a certain scale, you will always face such issues.

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Re:Bike manufacturer sees huge reduction in delivery damage ... by masklinn on Sunday September 25, 2016 @08:12AM (#12574986)

> they handle packages better than our local carriers DHL

God DHL is such an utter shit-show, it's amazing.

> for the salary they are willing to pay

Yeah that tends to be a big issue, there isn't any positive incentive to care, and the "production" incentives (number of packages through) generally go the other way, wasting time treating packages carefully is a good way to not meet quota and get shit-canned. And let's not kid ourselves, consumers aren't generally willing to pay for expensive careful shipping either.

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