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Re:Hipmunk (YC S10) Acquired by Concur by underyx on Tuesday September 13, 2016 @07:56PM (#12493237)
Disclaimer: I work at Kiwi.com.

At https://kiwi.com we combine flights ourselves instead of just taking the combinations from the big guys, you should try it out with a few queries. Not being limited to airline agreements when connecting flights can really drive the price down or make obscure routes viable.

Re:Hipmunk (YC S10) Acquired by Concur by op00to on Tuesday September 13, 2016 @10:06PM (#12493783)
Who protects the consumer when weather or FAA traffic management makes you miss your connecting flight?
Re:Hipmunk (YC S10) Acquired by Concur by underyx on Wednesday September 14, 2016 @03:16AM (#12494761)
Glad you asked. We do: https://www.kiwi.com/us/content/guarantee

Apparently the rewrite of this dry wall of text is not live yet, so let me paraphrase:

You contact us and we book you the flight that gets you to your destination the earliest (if needed we pay for a taxi or bus or anything to get you to another airport if needed.)

Re:Hipmunk (YC S10) Acquired by Concur by ropiku on Wednesday September 14, 2016 @07:12AM (#12495698)
> In the case that we are unable to find a reasonable alternative flight(s) or other means of transportation, due to a disproportionate price difference between the potential alternative transportation and the original price for the unused flights, we may agree with you on our proportional contribution to the costs associated with a mutually agreed upon alternative transportation.

This doesn't sound like a 100% guarantee. Most of the times on the day tickets will be a lot more expensive than advance purchases.

Re:Hipmunk (YC S10) Acquired by Concur by underyx on Wednesday September 14, 2016 @10:57AM (#12497529)
Alright, this following comment is not an official communication by Kiwi.com, it reflects solely my personal guesses/opinions.

I'm not sure about the details since I don't have much to do with the legal side of things, but I would assume that Kiwi.com had to put this clause in to avoid having to pay when a flight's price is 1000x higher than it should be as an error fare, or similar cases. I've personally never heard of a case where expenses weren't fully covered because of this clause.

Re:Hipmunk (YC S10) Acquired by Concur by r00fus on Tuesday September 13, 2016 @11:43PM (#12494118)
Obviously adequate connection time between flights is an important factor. Especially important if you're traveling with kids.
Re:Hipmunk (YC S10) Acquired by Concur by dtparr on Wednesday September 14, 2016 @12:34AM (#12494261)
A 4 hour weather delay will blow away anything I might consider an adequate connection time under normal conditions, so the question seems quite important.
Re:Hipmunk (YC S10) Acquired by Concur by underyx on Wednesday September 14, 2016 @03:18AM (#12494770)
See reply two levels above .-.