The issue was something to do with the software being slow. You said it was probably my server. When I asked for a refund you politely refused. Again, this was several years ago and I don't remember the exact details. I just moved on and made a mental note never to buy your software again.

BTW, thanks for the offer but I'm happy with what I'm using now. Best of luck to you.

Google searches on his domain for "Fast", "Quick", "Speed", etc. returns nothing. He never claimed his product was faster than the competition. It is however cheaper.

Why would you be entitled to a refund? Do you buy a Hyundai Accent and then come back the the seller asking for a refund because you saw a Mustang drive faster than you?

I wonder if a simple requirement with one-click install (DigitalOcean droplet with 1GB of ram, etc..) could solve this problem.

As an example, there is one-click-to-deploy here[1] for Heroku and Azure.

[1] https://github.com/rauchg/slackin

> I've recently formalized the process with a support center, ticketing system, and community based support.

What system(s) did you choose for these? I have a small side project and finding support software that doesn't suck or cost the earth or make my life more difficult or make providing support slower, is a nightmare!