Re:Thousands of Delta passengers delayed by computer outage
by pjmorris on Monday August 08, 2016 @01:59PM
(#12249632)
I'm so sorry for your troubles. I think there's a huge price individuals are paying for these kinds of things. A much easier case than yours, I once spent months trying to convince a phone company that they'd applied my payment to the wrong account. It took a letter to my state's Public Service Commission to get them to pay enough attention to solve it.
Something like this can literally kill a semester/year of college if you arent savvy enough to deal with it. Luckily for us, tens of thousands of other customers had the same issue and the school was inundated with similar cases -- they realized something was amiss.
Incidentally, Washington Mutual refused to help -- they noted that the statement did not show my brother's name. They also noted that they cant talk to my brother since he isnt a customer!!!