Re:Verizon: We Can't Become Dumb Pipes
by crispyambulance on Wednesday August 03, 2016 @06:32AM
(#12216982)
> had any happy content customers?
Not me. Verizon upsold my elderly mother for a bunch of crap services she didn't need or have use for (a "bundle"). Their customer sales, like Comcast's, is nothing more than a slimy boiler-room operation.
Luckily, I was able to back her out of the plan with a solid hour on the phone and a careful appeal to the humanity of the customer service rep.
Not me. Verizon upsold my elderly mother for a bunch of crap services she didn't need or have use for (a "bundle"). Their customer sales, like Comcast's, is nothing more than a slimy boiler-room operation.
Luckily, I was able to back her out of the plan with a solid hour on the phone and a careful appeal to the humanity of the customer service rep.