We offer unlimited technical support and integration engineering for even the smallest customers.

You can emergency page us on Christmas day.

We'll set up "pull" jobs on our end to pull the backups from you.

These things are very valuable to some people ...

I can definitely see the value in those things but I think there's also a place for "dumb" storage. Some people want that great support, some people don't need it.

I'm in the latter category and I'd rather have the choice to pay for it than be forced into it, which is why despite loving the trial I had with you guys, I couldn't justify continuing.

I expect part of it is a difference in the domains they charge for: rsync.net charges for storage but not transfers.