Re:The Data/Human Goal Gap
by pm on Sunday June 19, 2016 @10:04PM
(#11935694)
I imagine this is a corollary of the phrase, "you manage what you measure."
Usually the metrics we measure are an indirect substitute for what we actually want to measure, e.g., lines of code as a measure of programmer productivity. What inevitably happens is that behaviour is optimised for the metric, and not what the metric was intending to measure. It's really just gaming the system.
Usually the metrics we measure are an indirect substitute for what we actually want to measure, e.g., lines of code as a measure of programmer productivity. What inevitably happens is that behaviour is optimised for the metric, and not what the metric was intending to measure. It's really just gaming the system.