Re:OnePlus 3
by Someone1234 on Tuesday June 14, 2016 @06:18PM
(#11905794)
Last time one of these shipped they had a lot of customer service issues, or at least that was the loudest complaint I read. I wonder if that has changed?
[ Parent
| on HN ]
Well my OnePlus One's USB port stopped functioning back in February and it took two and half months of back and forth for them to send me a working phone.
Multiple customer agents pasting the same message back to me and ignoring what I'd written, sending me a "repaired" phone that had non-functional front and rear speakers, and also initially trying to invoice me £200 for what was an in warranty repair.
When I got that invoice and complained that I was in warranty, they sent me a link to their policy with no other comment.
Phone was good other than this. But I'm not going to buy another phone from them after all that hassle.