Re:New research: cashiers who have their own lines move cust...
by icebraining on Sunday June 12, 2016 @04:06AM
(#11887177)
Playing Devil's advocate, their choice does have some advantages; for example, when a superior worker is sick, the loss of productivity is higher, especially if in the regular workers model they could get the other nine to work just 10% faster for a few days. Likewise, if one quits, not only there's more work per day not being done, as it might be harder to hire a superior worker.
Their model is probably less efficient during regular operation, but the variance when problems arise also seems lower.
Re:New research: cashiers who have their own lines move cust...
by bbcbasic on Sunday June 12, 2016 @02:44AM
(#11886961)
Yes unfortunately human biases can override even simple logic. Perhaps your idea would cause workers to earn more their supervisors which may be a cultural no no
Re:New research: cashiers who have their own lines move cust...
by jrapdx3 on Sunday June 12, 2016 @04:00AM
(#11887164)
It was quite a long time ago so I don't remember all the details. I have a recollection that the managers paid themselves pretty generously, but I can't say explicitly.
As it was expressed to me the basis for the decision was that the "leaders" didn't believe the workers could handle the load as I suggested, so they went with their original plan.
At the time I attributed it to their rigidity but it could have been about relative salaries. Here I thought doing it my way would actually cost less when all added up.
I was very confident this idea would give better outcomes as I knew potential workers who could easily handle the higher load and do a better job at that.
Regrettably my idea was not used, and true to form, the leisurely pace of work was a drag on productivity. Twenty years later, long after I'd left that workplace, the outfit was essentially bankrupt and called out for mishandling funds.
I still think I was right, but even good ideas can be hard to sell.