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Re:Charge, a phone company with features for nerds by nickpsecurity on Saturday May 21, 2016 @10:07PM (#11747102)
Great post. Makes since. Makes me remember something I read that came decades earlier. It was a write-up about how the telephones were one of the worst things that happened in the home and the office. The reason is they create a sense of urgency forcing you to answer immediately for something that may not be important. They also put the caller in control of your time a bit. So, outside fun or profitable stuff, they're actually a negative compared to the letters and such that preceded them.

Lesson learned for modern world might be to send messages asynchronously by default with a note to call them soon or at some time range if it's extra important. I mean, it's what we do with email and messaging for sure. Let's just not forget that maybe the person on the other end doesn't want to answer or even look at the phone.

Re:Charge, a phone company with features for nerds by mpclark on Sunday May 22, 2016 @06:35AM (#11748039)
Yup, I learned in retail during that time that you always deal with the customer in front of you before you answer the phone, too. Serving the person actually in your store is more important than serving the one sitting at home.
Re:Charge, a phone company with features for nerds by Anthony-G on Sunday May 22, 2016 @11:36AM (#11748943)
I don't really like talking on the phone and prefer face-to-face interaction. However, experience dealing with retailers (less enlightened than yourself) forced me to conclude that customers using the phone were more important. Too many times, I've had a retailer or receptionist answer the phone in the middle of an interaction.