> A basic truth-in-advertising principle is that it’s deceptive to mislead consumers about the commercial nature of content. Advertisements or promotional messages are deceptive if they convey to consumers expressly or by implication that they’re independent, impartial, or from a source other than the sponsoring advertiser – in other words, that they’re something other than ads. (...) As the FTC Endorsement Guides establish, advertisers’ use of third-party endorsements may be deceptive if there is an undisclosed material connection between the advertiser and the endorser – one that might materially affect the weight or credibility of the endorsement
https://www.ftc.gov/tips-advice/business-center/guidance/nat...
https://www.ftc.gov/public-statements/2015/12/commission-enf...
These rules are enforced. For example, Machinima recently settled with the FTC over the fact that Machinima paid endorsers to include footage of the Xbox in reviews and commentary.
http://www.theverge.com/2016/3/17/11254260/machina-settles-f...
People are naturally more vocal about complaints, and if they have a serious gripe then they are far more likely to speak up in a negative review.
If they like something, that is basically meeting expectations and there is no urgency to seek resolution. So I expect a larger percentage of positive reviews to be shills, since nobody else will feel much need to post anything.
But if the negative reviews are things I don't care about (or are obvious douche reviews) that tells me a lot.
So, Amazon? Or am I misunderstanding what you mean by this?
As an engineer at perhaps the largest ratings and reviews company worldwide, I would love to hear your standard rant in long form. Please pm me if you feel up to that conversation. Ideally the result would be an improvement in the quality of the content of billions of reviews.