My argument in the meeting was that our company has over 15,000 clients who are businesses themselves, and maybe 100 of them don't have internet access. Most of these clients intentionally keep their computers disconnected because "the internet causes viruses".

I understand that any good company wants to provide quality service to all of their existing customers, but dedicating resources and devising workarounds for that small percentage of disconnected customers (to the detriment of the thousands of others) while our mission statement is to "capture market share" seems counter intuitive to me.