This is where Fleep comes in - a messenger that works with email, too. You can include anyone in a conversation with their email address, and if they're not a Fleep user yet, they can participate in the conversation via email. Fleep: https://fleep.io/
(Disclaimer: I do work at Fleep, and I love it :) )
After checking the pricing (good), if there was a self-hosted version (no, but maybe not a deal breaker) I looked for the Android app installer. Only available from Google Play Store. Unfortunately, that kills Fleep for me.
Please consider making your app directly downloadable and not reliant on Google Play Services.
https://www.androidpit.com/how-to-download-apk-file-from-goo...
I understand why companies want their apps in the "Store" for discovery purposes. However, I don't understand why they won't provide an alternative direct download.
I do have F-Droid installed, but I appreciate companies may not want to open source their app. No problem, but I also won't be forced to install Google Play just to obtain it.