Re:Google App Engine Silently Stopped Sending Email 5 Weeks Ago
by jjjjoe on Friday April 15, 2016 @11:37AM
(#11505141)
Cloud 1:many (community) Support here.
You absolutely do not have to pay us to report a bug, period. The same day this bug was filed, one of my colleagues ([email protected]) jumped on the report and started asking questions to determine what was happening.
It seems to me that the GP's complaint is that this process was too slow: too much back-and-forth, too little dedicated attention to get the problem figured out immediately. That's a frustration which is easy to understand.
The point about support contracts was most likely intended to emphasize that if your livelihood depends on a service, you should have an agreement in place that guarantees you can wake up an engineer on the weekend.
Re:Google App Engine Silently Stopped Sending Email 5 Weeks Ago
by Bhullnatik on Friday April 15, 2016 @04:58AM
(#11503029)
You don't demand prepayment for the water, you already got it (through taxes).
Re:Google App Engine Silently Stopped Sending Email 5 Weeks Ago
by pyvpx on Friday April 15, 2016 @04:37AM
(#11502963)
no, when your house is on fire the property-tax funded fire department comes and attempts to put it out.
the "free tier" of municipal services is actually just a form of socialism!! eek!
Re:Google App Engine Silently Stopped Sending Email 5 Weeks Ago
by lazylizard on Friday April 15, 2016 @06:16AM
(#11503248)
adam smith. tragedy of the commons. so we pool our resources together and hire a contractor to handle the commons for us.
More often than not, what most people want is simply an acknowledgement. They're not seeking a bug bounty. And definitely not the brush-off you just gave the GP: when someone's house is on fire, you don't demand prepayment for the water.