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A comment on Namecheap live chat social engineering leads to loss of 2 VPS. Parent comment

Re:Namecheap live chat social engineering leads to loss of 2... by thomnottom on Tuesday April 12, 2016 @12:08PM (#11480793)
I don't see how that can be the biggest lesson. Someone at the service provider bypassed their own protocols in order to hand control of the system over to an unauthorized user. Even with local backups he would have needed to restore the servers because Namecheap royally screwed up.

Yes, you should always have more backups than you need. But wouldn't you be moving to a different provider after something like this anyway?

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Re:Namecheap live chat social engineering leads to loss of 2... by tyingq on Tuesday April 12, 2016 @12:46PM (#11481149)
Yes, I would move. Impossible to do without the data, which is why it was the biggest takeaway to me.
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Re:Namecheap live chat social engineering leads to loss of 2... by thomnottom on Tuesday April 12, 2016 @03:17PM (#11482666)
Understood. I guess my point is that almost every data story can end with "should have had better backups" as the lesson.
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