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Re:Namecheap live chat social engineering leads to loss of 2... by TheSockStealer on Tuesday April 12, 2016 @11:28AM (#11480393)
Agreed. However, is this messaged anywhere in your documentation or setup instructions? Do you provide instructions how how to set this up with a 3rd party or list of 3rd parties?

Although backups are #1 item on any list of best practices, making an easy, and tested, implementation method would be a good practice on your part.

Re:Namecheap live chat social engineering leads to loss of 2... by tamar on Tuesday April 12, 2016 @12:13PM (#11480839)
Re:Namecheap live chat social engineering leads to loss of 2... by endemic on Tuesday April 12, 2016 @12:08PM (#11480794)
When the product is an unmanaged VPS, I think certain assumptions can (hopefully) be made about the capabilities of the customer.