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A comment on Nest Reminds Customers That Ownership Isn't What It Used to Be. Parent comment

Re:Nest Reminds Customers That Ownership Isn't What It Used ... by victorhooi on Wednesday April 06, 2016 @08:19AM (#11438227)
Are you actually telling me you'd go back to your car manufacturer after 20 years, and demand they fix your car for free?

Or if you buy a shirt and wear it for 5 years - you'd go back to Kmart after 5 years and say, your shirt wore out, give me a refund?

The sense of entitlement in that statement is...pretty high. I'm just going to leave it at that.

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Re:Nest Reminds Customers That Ownership Isn't What It Used ... by distances on Wednesday April 06, 2016 @09:43AM (#11438687)
This was about expected lifetime for a product, not the warranty period. I don't know how you came up with that.

If I expect shoes to last 10 years, I'm also prepared for some basic maintenance such as regular polishing and the odd sole replacement. The same obviously applies to car repairs.

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Re:Nest Reminds Customers That Ownership Isn't What It Used ... by FireBeyond on Wednesday April 06, 2016 @02:20PM (#11440632)
"Are you actually telling me you'd go back to your car manufacturer after 20 years, and demand they fix your car for free?"

If they sold it to me with the claim that the drivetrain had a lifetime warranty, and the fault was there?

Yes.

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