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A comment on Lessons learned while protecting Gmail. Parent comment

Re:Lessons learned while protecting Gmail by pfg on Tuesday March 29, 2016 @08:47PM (#11386186)
Customer service turns out to be the weakest link for many services[1][2]. I would not be surprised at all if this were the case.

[1]: http://krebsonsecurity.com/2015/12/2016-reality-lazy-authent...

[2]: https://medium.com/@espringe/amazon-s-customer-service-backd...

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