But if you report that you ordered service from Comcast and what you got was not what you ordered, do they send you another internet? :-)

the issue I have is that the offers I receive through mail do not necessarily exist on the website. I can call and get the offer but only that way. Then to top it off, my current Comcast account is not even listed as an available option, meaning the speed and price I pay is no where to be found on the website.

when your product offering is so confused how do they expect the experience to be good?

Presumably, the website is a general point-of-contact for the parent corporation, while the offers might be specific to your region. If it were a grocer or a pizza place, the deals specifically for you would likely be behind a "find your store" form. But Comcast likely wants to pretend they don't discriminate by region, so they just don't expose that at all.

They actually have distinctly different promotional offers in the same areas online, in person, and over the phone. You cannot register for an online-only deal in person or over the phone. It's a wonder their service even works at all.

Do you know if you still get backend access to Comcast to manage your bill and such?

The features I want in a cable provider is control of my dvr from a mobile app, the ability to hide/delete/unsubscribe from a bazillion channels to only show me the channels I actually like watch and the ability to have profiles like Netflix.