It's entirely reasonable for BMW to make this contact information easily available. BMW isn't a hapless victim here; they're a giant multinational conglomerate. They can afford to make it easy to find source code, and customer reps should know what to point to.
This shouldn't even require lawyers. The customer reps should be trained to point out where the source code is.
Re:BMW and the GPL
by paulddraper on Friday March 11, 2016 @12:08PM
(#11267848)
I can almost never find that info.
Re:BMW and the GPL
by FireBeyond on Friday March 11, 2016 @12:14PM
(#11267893)
Without sounding snarky, I searched "BMW Australia Head Office" and got the address, pretty quickly. Alternatively, the Contact page of their website had a section for "corporate" matters.
That's a little bit of a stretch of the scenario.
If I want to contact the Legal department of a multinational firm on a -legal matter- related to contract law and software licensing, I (or my lawyers) send a -letter- or at least email to the legal department.
I -don't- call Tier 1 Customer Tech Support for the vehicle, demand to be put through to legal, run off to the web and talk about how BMW stonewalled me.