If that's the case then you might actually be "doing devops". If pingdom is notifying you via sms then you may also be carrying a pager.

Touché -- That said, we don't have pinggom tied to SMS, just email. =) Pingom is just an external tool for us to graph uptime from other parts of the world.

If we're down there is plenty of other alerting to notify us (mostly through Slack). That said, there isn't much we can do other than wait for Google to fix it.

It is part of the trade off that we have to consider, I'm paying Google for devops instead of paying a team to do it for me. If you've ever had to hire a 24/7 support/devops staff, it is a much easier hiring proposition to just rely on Google to do that for us.

> That said, there isn't much we can do other than wait for Google to fix it.

IE. "Cloud ops"

Indeed, I do wish we'd stop with all of the verbal gymnastics and just say we're doing ops correctly. "We don't do ops" usually means "We don't find ops to be troublesome because we do it correctly". No group of people needs dedicated janitorial staff if everyone picks up and dusts occasionally. Of course, you know what this implies.