Re:DigitalOcean lost our server
by mixmastamyk on Friday February 05, 2016 @08:15PM
(#11046005)
Sorry, that doesn't excuse the purely bad idea of scripting deletion of data at the first sign of trouble.
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It's not at the first sign of trouble, though. It's after ~15 email notifications over the course of over a month, and no contact back.
Re:DigitalOcean lost our server
by mixmastamyk on Sunday February 07, 2016 @03:01PM
(#11054526)
Both anecdotes mentioned timeframes of about 15 days after longer than a year of service.
The timeframe is 3 weeks until suspension, then another 2 weeks until deletion. At the time this user was affected, it was 3 weeks until suspension, then 3 days until deletion, but that period was raised to 2 weeks due to feedback that 3 days wasn't enough.
I'm not saying that excuses things, but it's far from "at the first sign of trouble".