Re:DigitalOcean lost our server
by mixmastamyk on Sunday February 07, 2016 @03:01PM
(#11054526)
Both anecdotes mentioned timeframes of about 15 days after longer than a year of service.
[ Parent
| on HN ]
The timeframe is 3 weeks until suspension, then another 2 weeks until deletion. At the time this user was affected, it was 3 weeks until suspension, then 3 days until deletion, but that period was raised to 2 weeks due to feedback that 3 days wasn't enough.
I'm not saying that excuses things, but it's far from "at the first sign of trouble".