The fact that Apple has a successfully viral strategy in using their more inexpensive products (such as the Mac Mini) to guide people into buying complementary products (such as the Apple TV, Cinema displays, and Airport Express) and eventually fully integrate them into the "Mac lifestyle" is the mark of a smart company, and exactly what Microsoft wishes it had when it refers to a lacking "consumer experience." They probably never will as long as they don't control the hardware, though.
Of course, from the perspective of the consumer, Apple products are sometimes the "pragmatic decision." However, in all of this, I was referring to Apple's marketing department's intended market for their products and services, not necessarily the "long tail" of economic and word-of-mouth users.
The reason I switched my mom, inlaws, brother and sister to Macs is because I got damned sick and tired of being their IT Helpdesk every other weekend -- diagnosing problems, rebuilding machines infected with spyware & viruses, installing patches and fixes, etc. I've got better things to do with my life such as making original content (music & video) with the computer. However, some people just enjoy farting around with settings. That's not me.
Those commercials appeal to me: a 40-year-old guy wearing $17 Wrangler jeans and a t-shirt from Target. You know why? Because they bring out the defensive XP fanboys such as yourself. We laugh at the commercials, then we laugh at you. Now run along. Don't you have some patches to install or something to update?
--Jack