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A comment on Why I Strive to be a 0.1x Engineer. Parent comment

Re:Why I Strive to be a 0.1x Engineer by joshmanders on Wednesday January 27, 2016 @11:32AM (#10980958)
That's just an example. I am building a custom CRM as part of a service right now. Or should I shoehorn Salesforce into this service and tell all my customers that to use that feature of our service, they have to also have a membership with salesforce?

My customers pay me for the features I am building all into this service... Not to charge them to hook a membership for another company up to it.

Then I have to provide support for Salesforce. Their service goes down, now I have my customers mad at me because part of my service is down.

No thanks.

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Re:Why I Strive to be a 0.1x Engineer by snowwrestler on Wednesday January 27, 2016 @11:49AM (#10981074)
It doesn't have to be Salesforce, but yes, I think you should help them find the right CRM solution, and configure and integrate it.

https://en.wikipedia.org/wiki/Category:CRM_software_companie...

Giving the customer direct ownership of their CRM database is a feature, not a bug. They will benefit from a CRM development team who has dedicated experience and expertise in CRM, plus they'll benefit from the feature and security requests of the other CRM customers. And it will make them less dependent on you, specifically. Which, from the client's perspective, is a good thing.

Edit to add: what's more likely, that Salesforce goes down, or that you are unavailable for some reason?

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