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Re:High-Touch Onboarding by troydavis on Thursday January 21, 2016 @10:44AM (#10945928)
The amazing thing is how many senders fool themselves into thinking they're fooling users. The first commenter's description ("designed to appear handcrafted") seems to fall into that category.

I hear senders cite an email open rate or click rate, but there's no way to measure groans or "Do they think I've never signed up for a Web app?" reactions. (Heck, maybe it does help for consumer-oriented services, where many users actually haven't ever signed up for a Web app before.)

Re:High-Touch Onboarding by tedmiston on Friday January 22, 2016 @07:37AM (#10952330)
But you're an early adopter / power user, exposed to this plenty, and most users aren't that savvy.

Though I also find these types of messages annoying, they do seem to get to a higher interaction rate from normal users.