Re:High-Touch Onboarding
by tamana on Wednesday January 20, 2016 @04:34AM
(#10936909)
FYI those fake personal emails are totally obvious and everyone hates the fake sincerity.
[ Parent
| on HN ]
The fact that I can actually just reply to the email and get progress negates the annoyance of a CG starting point.
The amazing thing is how many senders fool themselves into thinking they're fooling users. The first commenter's description ("designed to appear handcrafted") seems to fall into that category.
I hear senders cite an email open rate or click rate, but there's no way to measure groans or "Do they think I've never signed up for a Web app?" reactions. (Heck, maybe it does help for consumer-oriented services, where many users actually haven't ever signed up for a Web app before.)
But you're an early adopter / power user, exposed to this plenty, and most users aren't that savvy.
Though I also find these types of messages annoying, they do seem to get to a higher interaction rate from normal users.