Re:If too many users are wrong, it's probably your fault (2011)
by uf on Wednesday January 13, 2016 @01:47AM
(#10892690)
Being in customer support I often experience the exact opposite. We often do not know how to explain stuff so that really nobody will misunderstand. I've recently summarized this as "everything that can be misunderstood, no matter how remotely, will be misunderstood" even little things like "click this, then click that."
We have an App (of debatable quality) where we made screenshots with big red circles so people know which button to push, as many do not read the button's label.
Sure, I also misread email. Easy enough to say "sorry, my fault" and fix the problem.
EDIT: As this might sound very negative: the whole situation is more like "collective creativity", rather than stupidity. I'm often astonished on how people think and what there reasoning is. Ways of thinking I'd never imagined. And no matter how absurd, there's always some logic reasoning.
Re:If too many users are wrong, it's probably your fault (2011)
by digi_owl on Wednesday January 13, 2016 @04:21AM
(#10893177)
Why i keep saying to myself and others that logic is a road, not a destination. Depending on the starting point, logic can get you wildly off the map even though it is, well, logic. We have managed to collectively fool ourselves into the thinking that if the result came from logic, it has to be right.
I find that those are the same people who tend to write content-free walls of text. No wonder they only read the upper-left-hand corner of e-mails, that's the only part of what they write that's worth reading.