Re:Security Notification and Linode Manager Password Reset
by throway-not-909 on Thursday January 07, 2016 @05:48AM
(#10857206)
When I worked there support was under intense pressure to respond to tickets quickly.
Not nearly as much pressure to respond correctly.
To clarify and reiterate--employees who responded to tickets quickly were praised, even though there response contained half truths or outright falsehoods. If someone took 15-60 minutes ( or more ) to deep dive into an issue for a real fix for a customer, they were shamed and got a talking to.
Not nearly as much pressure to respond correctly.
To clarify and reiterate--employees who responded to tickets quickly were praised, even though there response contained half truths or outright falsehoods. If someone took 15-60 minutes ( or more ) to deep dive into an issue for a real fix for a customer, they were shamed and got a talking to.