throway-not-909
throway-not-909 on Hacker News
Re:Security Notification and Linode Manager Password Reset
on Thursday January 07, 2016 @05:48AM (#10857206)
When I worked there support was under intense pressure to respond to tickets quickly.
Not nearly as much pressure to respond correctly.
To clarify and reiterate--employees who responded to tickets quickly were praised, even though there response contained half truths or outright falsehoods. If someone took 15-60 minutes ( or more ) to deep dive into an issue for a real fix for a customer, they were shamed and got a talking to.
Re:Security Notification and Linode Manager Password Reset
on Wednesday January 06, 2016 @05:46PM (#10854483)
We were.
Re:Security Notification and Linode Manager Password Reset
on Tuesday January 05, 2016 @03:22PM (#10845731)
Really? Thomas Asaro told us they were all in jail.
Re:Security Notification and Linode Manager Password Reset
on Tuesday January 05, 2016 @03:20PM (#10845722)
A customer warned Linode team about the exposed CF folder. CEO aggressively shrugged it off. "That doesn't matter, it's nothing, that's a non issue." Dev who was a bit of a suck up parroted the same telling support to shut up about it. This was six months before HTP happened.