Hey, give them some credit. They listened to their customers and responded very quickly.

Exactly this. Their management / decision makers aren't familiar with the hacker mindset, but they responded to public criticism quickly by acquiescing to the demands. I don't so anything bad about this.

They mad a public about face, admitting that their decision was not the right one for their audience, and changed it. That's not easy to do for most people, let alone companies.

They didnt really admit the decision was bad for the audience. They said "well, we were just looking out for you, and highly recommend you doing what we want, but I guess you can do that too, but you shouldnt."

The tone is very much "we did nothing wrong." I don't expect more, but I was hoping for it.

I disagree. The tone was more akin to "This really doesn't impact a lot of our customers, but the customers it did impact caused a significant (unexpected) response."

That's perfectly valid. They felt that it was a minority doing it (which is probably true) so this would be a non-issue. It wasn't, so they reversed it.

Are you trying to say that reversing their decision was a mistake?