Re:Philips reverses decision to close the Hue Platform
by lightbritefight on Wednesday December 16, 2015 @12:35PM
(#10745800)
They didnt really admit the decision was bad for the audience. They said "well, we were just looking out for you, and highly recommend you doing what we want, but I guess you can do that too, but you shouldnt."
The tone is very much "we did nothing wrong." I don't expect more, but I was hoping for it.
Re:Philips reverses decision to close the Hue Platform
by jhall1468 on Wednesday December 16, 2015 @12:48PM
(#10745881)
I disagree. The tone was more akin to "This really doesn't impact a lot of our customers, but the customers it did impact caused a significant (unexpected) response."
That's perfectly valid. They felt that it was a minority doing it (which is probably true) so this would be a non-issue. It wasn't, so they reversed it.
They mad a public about face, admitting that their decision was not the right one for their audience, and changed it. That's not easy to do for most people, let alone companies.